About Our Services

The Childhood Cancer Association is South Australia's key childhood cancer support organisation, dedicated to providing emotional and practical support to families. Our support extends to all family members including the child with cancer, parents/guardians, siblings, grandparents, aunts, uncles etc.

For more information about the Childhood Cancer Association please visit the About Us page.

In our work with families, the Childhood Cancer Association is committed to providing the highest quality of care. This includes:

• Treating every clients privacy with the highest level of respect
• Providing highly confidential, professional services
• Providing clients with individualised, non-judgmental assistance
• Giving each client the option to discontinue contact with the service at any stage
• Providing clients with the ability to give feedback or make a complaint about any issue and have it followed up

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Membership

When families are referred to the Childhood Cancer Association they receive one year free membership.

This membership entitles the family to access all of CCA's services free of charge. In subsequent years, each family must renew their membership to remain eligible to receive our services**.

**Please note: for longer term support over 5 years, some conditions may apply.

Membership Structure:

Renewal Period	Total (per referred family)
1st year 1 Year 5 Years Life membership	free $10 $40 $100

To sign up or renew your membership, please download a Member & Renewal form here, or contact the Childhood Cancer Association Office on (08) 8239 1444.

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Confidentiality

The Childhood Cancer Association is committed to providing a highly professional and confidential service. Consistent with professional laws and standards, records are kept. All personal information gathered during the provision of the counselling service will remain confidential and secure. However, there are some exceptions to this:

By law, a psychologist/counsellor must seek the help of a third party if you tell them that you are going to:

1. Harm yourself,
2. Harm someone else, or
3. Engage in an activity which threatens to harm your wellbeing.
4. Your psychologist/counsellor will keep notes from your sessions together, and if you are involved in a legal matter, their notes/file can be subpoenaed by the court.
5. Psychologists/counsellors also engage in regular supervision with other psychologists/counsellors to improve their practice, and they might raise your case with their supervisor to receive feedback about the treatment approach they are using.
6. Additionally, as we work in close collaboration with the Women's and Children's Hospital (WCH) Social Work team, it is expected that at times relevant information will be shared in order to provide the best care possible for you and your family.

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Record Keeping

Consistent with professional laws and standards, records are kept of the contact that we have with each client. Clients are entitled to receive a copy of or summary of your records. As these are professional records, they can be misinterpreted and/or upsetting to untrained readers; it is therefore recommended that you review these records in the presence of trained staff so that the contents can be discussed.

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Feedback/Complaints

We always welcome the opportunity to receive feedback about our service delivery. If you would like to provide feedback about any of our services please do not hesitate to contact us via one of the following methods:

• Speak directly to one of the Family Service staff members
• Contact the Manager of Family Service, Ms Denise Ellis on (08) 8239 2211
• Contact Ms Cath O'Loughlin, Chief Executive Officer, Childhood Cancer Association on (08) 8239 1444
• Contact the CCA Board of Management by ringing (08) 8239 2211 or via info@childhoodcancer.asn.au
• Mail to Childhood Cancer Association, PO Box 1094, North Adelaide SA 5006

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Contact Details

Access to the Family Service Team and counselling services are available Monday-Friday 9am-5pm (closed on Public Holidays).

We can be contacted on (08) 8239 2211 or via the Contact Us page.

**Please note that the Family Service Team is not an out of hour's service. If you are in need of emergency or crisis care services please contact one of the following:

• Women's & Children's Hospital: (08) 8161 7000
• Assessment & Crisis Intervention Service (ACIS): 131 465
• Lifeline: 131 144
• Kids Help Line: 1800 55 1800
• Or present to your closest Hospital Emergency Department